Refunds, Cancellation, and Returns Policy - Wyndzy

Refunds, Cancellation, and Returns Policy

Refunds/Returns Policy

  1. No Returns or Refunds for Unused Event Cartridges: Wyndzy does not accept returns or offer refunds for unused scent cartridges after an event.
  2. Damaged or Incorrect Event Kits: If your Wyndzy event kit arrives damaged or with the incorrect scent, and Wyndzy is unable to deliver a replacement in time for your event, a full refund will be issued.
  3. Security Deposits: Security deposits are refunded within 72 hours after the return of the equipment. Any damage to, or loss of, machines will incur a $75 charge per device, deducted from the deposit.
  4. Shipping Issues: Refund requests due to non-delivery or damaged shipments must be submitted by the Thursday before your event. Please provide photos of any damaged items.
  5. Device Issues: For any device problems, contact us at 310-683-3697 during business hours or the morning of your event. You can also email photos to info@wyndzy.com.
  6. Return Process: Use the preprinted return label included in your Wyndzy kit for returns.
  7. Sample Orders: All sample orders are non-refundable and non-returnable. If your sample order arrives damaged or does not arrive, please contact info@wyndzy.com, and we will send a replacement.

Delivery/Shipping Policy

  1. Shipping Locations: Wyndzy ships anywhere within the USA.
  2. Processing Times: Sample orders are processed within 1 week. Event kits are shipped to arrive 2-3 days before the event. Customers may also pick up their kits at a Wyndzy location, Monday through Friday, during the week leading up to the event.
  3. Carriers: We ship using FedEx, USPS, and may offer local delivery for certain areas.

Cancellation Policy

  1. Booking Deposit Refunds:
    • Deposits are fully refundable up to 6 months before the event.
    • Deposits are 50% refundable up to 90 days before the event.
    • Within 90 days of the event, deposits are non-refundable.
  2. Final Payment: The final 50% payment is due 30-60 days before the event and is non-refundable.
  3. No Additional Fees: There are no additional cancellation fees beyond those associated with the deposit and final payment.
  4. Custom Orders: Custom scent development is governed by separate contracts and is not covered under this policy.
  5. Cancellation Requests: Please send all cancellation requests to info@wyndzy.com.

Wyndzy

Scroll to Top